Frequently Asked Questions

We’ve put together some of our frequently asked questions. If you can’t finds an answer to your question please get in touch through the Contact Page

How much deposit do I need to secure a booking ?

All we ask is £100 to secure a booking. This is non refundable and payable at the time of booking.

When is the balance due ?

The balance is due 8 weeks prior to your arrival date.

What is your canellation policy ?

Our cancellation policy can be found in our terms and conditions
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Do you charge a security deposit ?

We collect a £200 refundable security deposit. This is paid at the same time as the balance, and subject to no damage normally returned within 14 days of departure.

Do you offer discounts ?

Yes – we offer a 10% discount for stays made more than a year in advance or within 21 days of arrival. Anyone staying for more than 21 days also receives a 10% discount.

Are there any extra charges ?

We charge a £50 cleaning fee per stay – all our rates are inclusive of taxes and service fees. Pool heating is an additional £18 per night.

What optional extras do you offer ?

We offer a number of optional extras including welcome pack, travel cot, high chair and push chair. All can be added at the time of booking.

How far from the airport is the villa ?

It nornally takes about 34-40 minutes to get to the villa from Orlando International Airport. From Sandford its about an hour drive.

What happens if something goes wrong during our stay ?

We have an excellent local management company who are on hand to fix things in the unfortunate event that things go wrong during your stay.

Where are the nearest supermarkets ?

The closest Publix is about two minutes drive away at the corner of Ronald Reagan and the 17/27. There are two more Publix on Old Lake Wilson Road and at Championsgate.

How far is it to the nearest restaurants ?

There are wide range of restaurants within a ten minute drive of the villa at Championsgate including Italian, Mexican, American Burgers and MacDonalds. See https://www.championsgate.com/restaurants/

How much sun does the pool and deck get ?

The pool and deck faces south east and depending upon the time of year is generally in the sun from early morning to late afternoon.

How many bedrooms are there downstairs

There is 1 bedroom downstairs and 3 upstairs. All bedrooms have ensuite facilities.

How long does it take to get to the Theme Parks

The villa is about 20 minutes from Disney and 45 minutes from Universal Studios.

What is the internet speed ?

We offer free Wi-Fi throughout the house at speeds up to 100Mb/s

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