ADDITIONAL INFORMATION

COVID-19
We have put a number of measures in place to comply with CDC Guidelines and ensure that as far as possible The Green Haven at Watersong is Covid Safe for our guests. This includes having longer time between bookings as well as deep cleaning and extra sanitisation of the whole house. 

To help answer any questions or queries you may have about The Green Haven at Watersong we’ve put together some FAQs. If you can’t find the answer to your question then please use Contact Form.

Frequently Asked Questions

Booking

  • How much deposit do I need to secure a booking ?

    All we ask is £100 to secure a booking. This is non refundable and payable at the time of booking.

  • When is the balance due ?

    The balance is due 8 weeks prior to your arrival date, and will be included in your booking confirmation.

  • What is your cancellation policy ?

    Our cancellation policy can be found in our terms and conditions.

  • Do you charge a security deposit ?

    We collect a £200 refundable security deposit. This is paid at the same time as the balance, and subject to no damage normally returned within 14 days of departure.

  • Do you offer discounts ?

    Yes - we offer a 10% discount for stays made more than a year in advance or within 21 days of arrival. Anyone staying for more than 21 days also receives a 10% discount.

  • Are there any extra charges ?

    We charge a £50 cleaning fee per stay - all our rates are inclusive of taxes and service fees. Pool heating is an additional £18 per night.

  • What optional extras do you offer ?

    We offer a number of optional extras including welcome pack, travel cot, high chair and push chair. All can be added at the time of booking.

  • Villa

  • How much sun does the pool and deck get ?

    The pool and deck faces south east and depending upon the time of year is generally in the sun from early morning to late afternoon.

  • What is the speed of the internet at the Villa ?

    We offer unlimited Wi-fi throughout the villa at speeds of up to 100Mb/s

  • How many bedrooms are there downstairs ?

    There is 1 bedroom downstairs and 3 upstairs. All bedrooms have ensuite facilities.

  • How far from the airport is the Villa ?

    It nornally takes about 35-40 minutes to get to the villa from Orlando International Airport. From Sandford its about an hour drive.

  • What happens if something goes wrong during our stay ?

    We have an excellent local management company who are on hand to fix things in the unfortunate event that things go wrong during your stay.

  • Shopping

  • Where are the nearest supermarkets ?

    The closest Publix is about two minutes drive away at the corner of Ronald Reagan and the 17/27. There are two more Publix on Old Lake Wilson Road and at Championsgate.

  • Eating Out

  • How far is it to the nearest restaurants ?

    There are wide range of restaurants within a ten minute drive of the villa at Championsgate including Italian, Mexican, American Burgers and MacDonalds. See https://www.championsgate.com/restaurants/